(541) 322-4132

I'm one of the callers and all I have to say is I understand where both parties are comming from. I would not want to be bothered at work and at home about this but at the same time being one of these callers I ahve to say it really is honestly my job. And Imay be one of the few thatactually give a **** if I'm bothering a customer. I tak eit personal when you guys yell at me or my co-workers and call me a c**t for no good reason at all. I always get called names and told "YOU'VE CALLED ME LIKE A ***DRED TIMES!!!" "GO TO***** B***H I'M NOT ANSWRRING ANYTHING" I've even  been told that the customer would **** my house and tried getting my information. It's uncalled for the way some of you treat us. And yeah some of us are peices of ****. I know I siut next to one that's always purposfully ****ing up and being rude but I am not and alot of us are not. The bad people get ****ed out becasue it's NOT tolerated at our company. We want to give good quality service and get on a one on one basis with customers and UNDERSTAND what they are going through. I know if I hear someones tone is off I double check to make sure if they want to do it. There's no pressure. And honestly without us who would oyu complain to? The dlr quite litterally THROW AWAY YOUR COMPLAINTS SO THEY DO NOT GET INTOP TROUBLE!!!!!!!!!!!!And when you do go to direct BMWNA the dealer denies everything but they believe what we say and we can do it annomynously if you really wanna dish the dirt. As I'm sure some of you know they even BULYY u guys into giving them perfect scores for a ****py job and sometimes even trash your next service for bad ratings.That is where we come in. We get the honesty and let BMWNA KNOW WHAT IS REALLY GOING ON and things do c****e!!! Maybe not right away but it does c****e. There has been entire dealershipos that have FIRED their employees becasue ONE customer stood up and said what was happening and now I never hear anything bad about them since they got all new employees. We aren't trying to hurt you guys really. We want to help and I am very sorry that it bothers you so bad that an entire company is dedicated to trying make you life better when you go to take care of you vehicles. Try to understand where we are comming from too. Like I said there are ****py people where we work too but that does not mean you ahve to put us all in the s**tter.

This number called me for 2-3 weeks, home, work cell several times a day, never leaving a message (harrassment). I never picked up because I knew it was BMW  survey-I prefer email or written survey.  Finally, today, 0101808, I answered the phone at work.  There was a big delay before the caller identified himself.  I asked him why he had been calling and not leaving any message? I said I don't do phone surveys, please mail or email one and will be happy to complete.  He said they only do phone survey's, which is **** because I have gotten written ones prior.  I asked him to stop calling me, especially at work, he said "can you just answer 1 question".  I said you wouldn't want me to at this point because I am so annoyed with your tactics.  NO-he than ***g up, no apology or anything.  In my opinion, this leaves a bad taste in my mouth about BMW.  Why would they use such an unprofessional company to literally harass customers to get a good rating.  So****ing is really wrong here.

they called for 2-3 weeks huh? well it seems like after all that time, you might.... umm... just answer the phone? i don't know how that sounds, but it sure makes sense to me. do you think the people who are calling you made the survey? you get mad because they asked you if they could ask 1 question? they are probably trained to do that. OH NO! 1 QUESTION!!! "EXCUSE ME MR. BMW PERSON! BUT 30 SECONDS IS TOO MUCH OF MY TIME!" i got a call from them earlier today and the girl said it would take about 3 minutes. it took less than 2. i was unsatisfied with my service and i told them that. they don't call just to get "good ratings". they call because they want to find out how your service was, good or bad. quit acting like you're the most important people on the planet and 3 minutes of your time is too much to ask for. they are just trying to make a living by doing their job

Im another one of the callers. For one why dont you answer the phone, it will take 3 minutes at the most for an easy one. For two you drive a bmw dont think your on top of the world because no one is. You treat us like s**t. All we are trying to do OUR job. BMW wants to hear feedback same with dealers. The info gets passed along to BMW of North America and the dealer. And for the part of not answering. We are on automatic dialing system. We have no control over it. It tries to pick up a good tone, if its an answering ma****g, no connection, bad tone, etc. Its not our fault. Part of our guidelines is we dont leave messages. So why dont you think about that before you get all ****y with us.

i own a bmw - i s****ed getting this call pretty frequently from 541 322 4132 right after a service appt. When I answer the phone ****s up after a few seconds without any prompt. I personally don't parti****te in the surveys anymore because after being honest and giving my service a terrible rating they refused to service my car...when i parti****ted i thought my responses would be anonymous but they are not. so what good is leaving a bad rating if they only report this directly to the dealership along with your name and then reject servicing your car in the future? luckily i live in nyc area and there were several bmw service centers but for others who dont have this luxury its just heads up...

hey ,i to am one the bmw callers,and i agree these people seem to think that we are just doing this to bother them,wehave to really be nuts to sit and listen to these people gripe about stuff like not getting their car washed,or not getting a loaner,my god when i have to take my vehicle in for service i do not expect a loaner or a car wash,when my vehicle is *****,do you know what i do,WOW i take it to the car wash myself,and do not expect people do my ***** WORK!!

just answer the phone and say "ill make it easy on you just give them all 5s'" or 4's or whatever it is you are feeling at that moment. we will ask "do you have anything to add" that is where you s**** whinning about your vehicle notbeeing washed after you had it in to add windshield washer fluid. then we say "thank you for your time" and that terrible lpain of having to talk to us is over plain and simple. put on your big girl ******s and deal with it.

I happen to be one of those "people" that make those phone calls.  We really are interested in what you have to say and we really do pass them along to BMW North America as well as the dealers.  And if you think we are rude and you feel like being rude back just think about this.  You can listen to our rudeness for less than 30 seconds or **** up.  We sometimes have to listen to rude people for 8 hours.

If you just tell them a number on there scale of one to five or just tell them to take all your numbers off the list and you have to left them read your numbers back to you to make sure they have all your numbers right they will stop calling you and you should really be nice to them they are just doing there job its not there choice on how things are done.

its just people doing there job man it is no reason to hate these people,they are not trying to sell you anything they just want to know how your purchasing or service experience went for you there is no ulterior motive behind what they are doing,they do not want money or personal information they just want to ask a few questions

I received this call twice today but didn't get to the phone in time to answer it.  The caller did not leave a message.  itook my BMW in for service just last week.  A few hours ago (before the calls s****ed) I responded to an online survey and gave my rep all fives.  The calls s****ed shortly thereafter.

I just got a call from this number. I dont mind answering BMW surveys, but I do mind no one speaking on the other end and then automatically **** up on me. If you are going to bother making the call to me, than you should speak and not **** up. That ****es me off.

Maybe next time you're at the convenience store buying a candy bar, I can call you at home later in the day and ask: "How's the nougat? Were there enough peanuts? Too much chocolate?" Oh, sorry, just doing my job.Yeah, whatever. Just really glad I don't drive a BMW.

I do own a bmw and i recently had it serviced. So i am****uming, as you guys suggested that it is infact BMW calling for a survey. But, as someone noted above, no one talks when i answer the call. Weird.

I hate these calls.  I don't pick up if a number isn't in my cell phone's directory, but they've called so many times I've got the god****ed number memorized.  My next car will not be a BMW.

I agree with the Callers.  They are trying to complete their job.  BMW NA is using this as a quality control standard so that we may be treated better at the dealerships.  I'm all for it!

Ths can be disconcertingif it is BMW (and i own one) then their system is not connecting after i answer the call so it is dead aircreepy

This number keeps calling my house number and the caller ID says "ISKY." We want them to stop calling!

then answer the phone, and tell them you want them to stop calling. *******

thank you thomas you seem to know how the world works

I don't own a BMW, why are they calling me?

I got this call it was a bmw program headquarters number and a live person answered

settle down. its BMW calling you for the survey.

settle down? They never stop calling :|