I was billed but don’t have an account- Authorizations

When you attempted to sign-up, your card was authorized for the amount of the subscription you selected. When your sign-up did not go through, we did not process this amount as a charge.

You may see a pending transaction for the amount. This is only an authorization and will automatically drop off of your statement within a few business days.

How to cancel app subscription?

Subscribed through Apple Store

If you purchased your ReversePhone subscription through the iOS app, your subscription is managed by Apple. Apple requires that you cancel your subscription through your Apple ID account. You can follow these steps to cancel your subscription:

1. On your device, open the Settings app.
2. Tap your name.
3. Tap Subscriptions.
4. Tap the active ReversePhone subscription.
5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.

For more information and screenshots of these steps, please see https://support.apple.com/en-us/HT202039. If you need assistance with this process, please contact Apple.

Steps to cancel (iPhone or iPad):

• Open the Settings app.
• Tap your name.
• Tap Subscriptions.
• Tap the subscription that you want to manage.
• Tap Cancel Subscription. If you don’t see Cancel, the subscription is already cancelled and won’t renew.

Subscribed through Google Play

The user can cancel the subscription by opening the Google Play app, tapping Account, then selecting Subscriptions and finally tapping the Cancel button.

When a user cancels the subscription, the user will still have access to the product until the current paid period expires.

Uninstalling the app will not automatically stop the subscription. The user must follow the described process to properly cancel the plan.

Steps to cancel (phone or tablet)

• On your Android device, go to your subscriptions in Google Play.
• Select the subscription you want to cancel.
• Tap Cancel subscription.
• Follow the instructions.

What are Chargebacks?

A chargeback is a payment reversal provided by a bank to the card holder on unauthorized or fraudulent purchase transactions. It is not to be confused with a refund, which is a return of payment back to a legitimate purchaser dissatisfied with the services paid for.

Incurring a chargeback on your account will result in an account suspension and will prevent us from issuing refunds on the disputed transaction in question. We also reserve the right to challenge a chargeback if we believe that the dispute is invalid. In this case, if we win the challenge, you will still be charged for the initial transaction and you will not be able to receive a refund on that transaction.

Canceling a chargeback and getting a refund

If you are unsatisfied with the service or data we provided and would like to request a refund, or cancel your account, please contact our Customer Support center and our team will be happy to assist you.

If you have mistakenly requested a chargeback instead of a refund, you can generally cancel that chargeback within 10 days, depending on your bank. Canceling the chargeback and requesting a refund instead will speed up the process, avoiding long term resolution periods for the banks.

Our customers’ satisfaction is of the utmost importance. If you require assistance, have any questions about your subscription, or are simply not sure how to proceed, please visit our FAQ section or contact us at 1-844-823-2869 or send us an email at [email protected]

How can I update my billing information?

You can add another credit card, debit card or PayPal account to your ReversePhone account. Once logged in, open the “My Account” page from the menu or the dashboard. Click on “Edit account info” at the bottom of the page and select “Edit Payment Info.” Enter the credit or debit card details of the new card or add a new PayPal account to add to your ReversePhone account.

You can add another credit card, debit card or PayPal account to your ReversePhone account. Once logged in, open the “My Account” page from the menu or the dashboard. Click on “Edit account info” at the bottom of the page and select “Edit Payment Info.” Enter the credit or debit card details of the new card or add a new PayPal account to add to your ReversePhone account.

What payment methods does ReversePhone accept?

ReversePhone accepts U.S. issued Visa, MasterCard, Discover and American Express cards. We also offer PayPal, Google Pay, Apple Pay and Venmo as payment options.

How can I get a refund?

If you are unhappy with our service or the data we provided and would like to request a refund, please call our Customer Care line at 1-844-823-2869 or email us at [email protected] . We handle all refund requests on a case-by-case basis, but our goal is complete customer satisfaction as we work to help resolve your particular situation. In order to permit us to assist you as expeditiously as possible, please have accessible your member ID or the email address with which you signed up for our service.

Also please note the following general guidelines regarding our refund process:

• Refunds are processed immediately on our end, but depending on your bank or financial institution, it may take up to 10 days for the refund to post to your bank. Feel free to contact us if you have any questions or want to confirm your refund.
• If we receive a dispute or “chargeback” through your bank, we reserve the right to permanently suspend your account and challenge the dispute. Once a dispute is in place, we will be unable to provide you a refund on the transaction.
• For charges made through Google Play, you must request a refund through Google. Please see:** **Google Play Refunds.

How do I cancel?

ReversePhone provides hassle-free cancellation in many easy ways, including:

• Cancel online by simply emailing [email protected] ;
• If you are logged in, click Contact Us, and then select “Cancel My Account”;
• Cancel using Online Chat;
• Cancel using our Contact Us form by providing your 9-digit membership ID or the email address you signed up with. We’ve pre-populated the message with a request to cancel;
• Simply call our customer service line anytime at** 1-844-823-2869 ** and have your 9-digit membership ID handy.

If you need additional assistance, our support team is available from 6:00 AM to 11:30 PM, 7 days a week. If you are unable to reach us by phone, you can also email us with your 9-digit membership ID at [email protected]  or by using our Contact Us form. You can find the membership ID in your Welcome New Member email, or in the Account Details section of your ReversePhone account.

How will a ReversePhone charge appear on my credit card bill?

Payment might appear on your bank statement with our toll-free number 1-213-894-9165 as the following:

• RP*ReversePhone.com
• RPC*ReversePhone.com

How do I change my payment method on the web?

You can add another credit card, debit card or PayPal account to your ReversePhone account. Once logged in, open the “My Account” page from the menu or the dashboard. Click on “Edit account info” at the bottom of the page and select “Edit Payment Info.” Enter the credit or debit card details of the new card or add a new PayPal account to add to your ReversePhone account.

Are you a mobile subscriber?

If you purchased your ReversePhone subscription through the Apple App Store or Google Play, your subscription is managed by Apple or Google. Apple and Google require that you update your subscription through them.

If you purchased your subscription on another mobile device, check your payment details in the application for more instructions.