(727) 373-1137

First two times I called USAA … Note: Website has a big phone security SCAM/Vishing warning… at 1-877-762-7256 (Member Security Advisor Services) the agent “checked records” and said USAA did not call, verified that we did not give out info, and told us to report the number to [email protected]. After further research, entered “PSI” into search box on USAA.com and up pulled all the info about this third party data collector. I called the third time today and this time the agent knew about PSI. I was able to talk with a supervisor and learned that you can opt out of all PSI contact through the INS dept. You may also call to let USAA know about your personal stance on USAA using third party data collection. 1 800 531 USAA (8722). Per USAA.com “You may have been hearing about and possibly receiving robocalls. A robocall occurs when a criminal replicates your financial ins***ution’s automated system and uses the fake system to call you.“It’s also known as vishing, and the goal for criminals is to get your financial and/or personal identifiable information,” says Dave McDermitt, USAA’s chief information security officer. “Please, don’t fall for it.”USAA and other financial ins***utions received notification of robocalls targeting individuals to obtain sensitive information. The call may indicate your bank card or credit card may be blocked or compromised, and asks you to enter your card number, PIN and other sensitive data. If you receive this call, do not respond, and simply **** up. USAA has not been compromised and member information is secure. If you provided any personal identifiable information, alert Member Security Advisor Services at 1-877-762-7256, day or night.Remember, USAA will never contact you requesting your personal information.Visit usaa.com/securitycenter to learn more about security tips and available tools Per USAA.com search for PSI :FAQs: About Professional Surveys, Inc.- Who is PSI? What do they do for USAA? PSI is a data collection agency located in Largo, Fla., that USAA uses to help with auto insurance reviews. PSI has over 30 years of insurance industry survey experience.- How will PSI contact me? You will receive an introductory letter from PSI on USAA’s behalf, explaining that you will be called within the next two weeks to verify information about your current auto policy and for the drivers in your household.If PSI is unable to reach you by phone, they may send a follow-up postcard and a written questionnaire.- If nothing has c****ed on my auto policy, why am I being contacted? We regularly survey a sampling of members, so you may be contacted as often as once a year. The survey information helps us update your policy to be sure we offer you the best services and rates available.- What will they ask me? Why do you need that information? PSI conducts a brief phone survey to ask about the vehicles and drivers in your household, how many miles each vehicle is driven annually and the drivers’ eligibility for discounts. The survey also asks the drivers’ marital status, date of birth and current employer.By verifying that information, we ensure that your policy and premium are accurate.- Will this affect my coverage or premium? It may. We use the information you give PSI to update your policy. That may result in a premium increase, a decrease or no c****e at all.If any information has c****ed, you receive your updated policy paperwork in two to three weeks.- What information will PSI never ask me for? PSI will never ask for your:Social Security number. Personal identification number (PIN). Phone passwords. Credit card or other bank information.We carefully guard your personal information. PSI follows strict security and privacy policies. Be****ured that your member information is protected throughout the process.- What if I have questions about c****es in my policy? You can review policy information anytime by logging on usaa.com. If you’d like to speak to a USAA representative, call us at 1-800-531-USAA (8722).[Note: not mention of how to opt out

THANKS FOR THE INFO! WILL BLOCK THIS NUMBER NOW!

PSI contracted out by USAA to collect data however PSI does not have the same legal restrictions as USAA does collecting the data so the information could be used by anyone in the end. Basically USAA wants you to submit to their investigation so they can raise rates for whatever reason.

I have received calls from this number multiple times - they are supposed to be affiliated with USAA. Well how about leaving a voicemail message

Its a fishing scam don't answer USAA does not know who they are.

spam

Spammers

Spammers

TOTAL F******* SCAM! Do not give any information to these people. I called USAA and got unto about this and****ured me that if they need you they will email stating they need to speak with you. Also, to watch out for emails that state click here to verify information (phising). Also another way to get your information. Plus do not believe the one's that say this number is from USAA. They are apart of the SCAM!

We received a letter today from USAA stating that PSI would be contacting us in the next two weeks to "verify information about current drivers in your household and possibly your policy"I went to the USAA website and it pretty much states the same thing.  Here is a link to USAA FAQ on PSI https://www.usaa.com/inet/ent_utils/McStaticP ... hLinkPhrase=PSILast year I received a call from PSI and I explained to them that everything was current. Same automobiles, same drivers (just my wife & I, no kids), same DOBs, same employers, so there was nothing to update.  With that said, I told them if they wished to ask me direct questions and I would verify that the information they have is correct, but I was not comfortable with just telling an unknown person that called me any information that they already have in front of them.  This seemed to cause the PSI rep to pause, then I explained that if they are indeed a representative of USAA then if stands to reason that they would have my information in front of them and they could read off any of my data and I would confirm that it is correct.

So, get this... USAA is not your friend... They are slimey capitalist pigs... You, reader, do not mater to them in the least... You, reader, are a comodity to be bought and sold... Your purpose in the USAA scheme of things is to add to their wealth... No more, no less... BOHICA... You have been sold!! How was it for you??

It could be USAA.  I dont give any information out when some one calls.  My opinion is they already know my insurance information.  They do not need to know it a***n.  Its marketing, its for so****ing else, I already get enough junk mail, junk email and spam.  Thank you, no more.

You know that feeling you get when you grab the handle of the shopping cart at the grocery store ... and it's sticky?That's how I feel after my abortive phone call with these pogues, who did not identify themselves as "PSI."  Rather the smarmy-voiced caller****erted he was with USAA.  I validated the provided auto policy information, but requested a letter "from USAA" when the questions turned to me.If you look at some of the other Google links about this number, you'll see that the company is listed on USAA's web site as a "vendor."  Like toilet paper, copy ma****es, and many other things in USAA's office ****e, it's purchased from a vendor.  But being a vendor does not make one part of the USAA family of businesses.  I strongly suggest y'all USAA members read those letters that you get!  They are s****fully written to appear as if they're from USAA ... but they aren't.  Their use of the USAA logo might be okay, especially in light of the "27 Sep 2009" link at a site similar to this.  But they are not USAA.  Rather, they are a "vendor" from whom USAA buys a service.  I suspect that those answering the phone survey establish a business relationship with the vendor (e.g., with PSI/QPC) -- by providing them with information -- and that their use of that information is not covered by USAA's privacy terms.  Further, I believe that much of the information that PSI validates is from publicly accessible and proprietary (e.g., credit bureaus) sources ... and is not provided to them by USAA.  The USAA web-site link says nothing other than that USAA buys information from PSI and QPC.Those of you that believe there's no harm/no foul in validating the information are naive.  Your 'validation for USAA' of the information they ask is identical to answering the questions from a market research firm ... with no link to USAA.  I strongly believe that's what's happening here.Note that the linked page provided on another site about this Caller ID number places the burden on you, the USAA member, about any information provided.  I strongly believe USAA should no longer avail themselves of services offered by PSI/QPC unless and until USAA can****ure us (their policy holders) that information gleaned/validated by their "vendor" is regarded as "USAA proprietary information" subject to the same stringent handling requirements USAA uses internally.PSI/QPC and others of similar ilk represent the next generation of credit bureaus.  Leech-like they siphon off elements of your personae to repackage and sell however they can.  USAA buys survey results because it makes business sense.  Ask yourself if the "business sense" results from lowering members' policy rates or from increasing them?

You know that feeling you get when you grab the handle of the shopping cart at the grocery store ... and it's sticky?That's how I feel after my abortive phone call with these pogues, who did not identify themselves as "PSI."  Rather the smarmy-voiced caller****erted he was with USAA.  I validated the provided auto policy information, but requested a letter "from USAA" when the questions turned to me.If you look at some of the other Google links about this number, you'll see that the company is listed on USAA's web site as a "vendor."  Like toilet paper, copy ma****es, and many other things in USAA's office ****e, it's purchased from a vendor.  But being a vendor does not make one part of the USAA family of businesses.I strongly suggest y'all USAA members read those letters that you get!  They are s****fully written to appear as if they're from USAA ... but they aren't.  Their use of the USAA logo might be okay, especially in light of the "27 Sep 2009" link at a site similar to this.  But they are not USAA.  Rather, they are a "vendor" from whom USAA buys a service.  I suspect that those answering the phone survey establish a business relationship with the vendor (e.g., with PSI/QPC) -- by providing them with information -- and that their use of that information is not covered by USAA's privacy terms.  Further, I believe that much of the information that PSI validates is from publicly accessible and proprietary (e.g., credit bureaus) sources ... and is not provided to them by USAA.  The USAA web-site link says nothing other than that USAA buys information from PSI and QPC.Those of you that believe there's no harm/no foul in validating the information are naive.  Your 'validation for USAA' of the information they ask is identical to answering the questions from a market research firm ... with no link to USAA.  I strongly believe that's what's happening here.Note that the linked page provided on another site about this Caller ID number places the burden on you, the USAA member, about any information provided.  I strongly believe USAA should no longer avail themselves of services offered by PSI/QPC unless and until USAA can****ure us (their policy holders) that information gleaned/validated by their "vendor" is regarded as "USAA proprietary information" subject to the same stringent handling requirements USAA uses internally.PSI/QPC and others of similar ilk represent the next generation of credit bureaus.  Leech-like they siphon off elements of your personae to repackage and sell however they can.  USAA buys survey results because it makes business sense.  Ask yourself if the "business sense" results from lowering members' policy rates or from increasing them?

I got my letter from USAA/PSI using PSI's Florida address.  Nice one USAA.  What you don't think we check up on what's sent.  Anyway, the letter was dated November 24, received in my mailbox on December 9.  I got my call on November 23 from PSI.  Did someone did not get the memo in the right order?  Hum…  I’m appalled that USAA is even stepping in this and has gone to this extant to raise it’s bottom line.  Several things are happing here.  1) PSI is in business to bolster the profits of insurance companies by supplying them with information that you provide.  Regardless of how trivial you think that is, they will use it to the insurance company’s advantage.   They are in business the gather and sell this information to your insurance carrier to determine their risk management and your policy rate or premium.  2)  PSI is NOT held to the same standards as your insurance carrier is with disseminating data and handling it and privacy issues and who has access to it.  Remember it’s a survey company masquerading as a data mining operation like several previously have posted.  They are in business to market and sell your information to those who want to make money and bolster is bottom line with ****ing out risk!    By providing PSI with information that you may think is trivial is gathering information that’s not available by public record or credit reports.  You can read this all for yourselves by clicking on the link provided below:  http://www.professionalsurveys.com/home.html  3) 99.99% of what the average consumer has given to their insurance company is correct enough to rate and profit.  The remaining percentage are just ****** people that ***dle through life in the blind and are careless with their finances.  I should know when I c****e my habits, wife or children on my policy.  I have the same vehicles, wife and children.  Nothing has c****ed.  If you feel like you need to comply just do the deed and see what comes back to haunt you.  It’s like Facebook, once you hand it over it’s out there for all to see and make commit on!!!

I got my letter from USAA/PSI using PSI's Florida address.  Nice one USAA.  What you don't think we check up on what's sent.  Anyway, the letter was dated November 24, received in my mailbox on December 9.  I got my call on November 23 from PSI.  Did someone did not get the memo in the right order?  Hum…  I’m appalled that USSA is even stepping in this and has gone to this extant to raise it’s bottom line.  Several things are happing here.  1) PSI is in business to bolster the profits of insurance companies by supplying them with information that you provide.  Regardless of how trivial you think that is, they will use it to the insurance company’s advantage.   They are in business the gather and sell this information to your insurance carrier to determine their risk management and your policy rate or premium.  2)  PSI is NOT held to the same standards as your insurance carrier is with disseminating data and handling it and privacy issues and who has access to it.  Remember it’s a survey company masquerading as a data mining operation like several previously have posted.  They are in business to market and sell your information to those who want to make money and bolster is bottom line with ****ing out risk!    By providing PSI with information that you may think is trivial is gathering information that’s not available by public record or credit reports.  You can read this all for yourselves by clicking on the link provided below:  http://www.professionalsurveys.com/home.html  3) 99.99% of what the average consumer has given to their insurance company is correct enough to rate and profit.  The remaining percentage are just ****** people that ***dle through life in the blind and are careless with their finances.  I should know when I c****e my habits, wife or children on my policy.  I have the same vehicles, wife and children.  Nothing has c****ed.  If you feel like you need to comply just do the deed and see what comes back to haunt you.  It’s like Facebook, once you hand it over it’s out there for all to see and make commit on!!!

I got a call from these guys, it all seemed to be on the up and up. They just asked me about how often I drive my car, if I use it for work, or are there any other people driving it, so that they could update my policy if needed. They didn't ask anything that I would consider private. The most private thing they asked me is if I'm still single and living at the same address, and that's public information anyways. I don't see this as a big deal. I have a letter from USAA that says that they will be calling me and they have a privacy policy in place.

Thanks for this info...I just received a call from this number, but declined to give information, saying "I will call USAA personally tomorrow." Now I know not to give this independent company anything.

This is USAA. Called USAA (800-531-8111) and verified. This is an indipendant part of them. They are just calling to verify and update you account.

This number is USAA... they had sent me a letter telling me they would contact me to update my info and this IS the number they called me from.

This number from from what I read is USAA insurance verifying your information./

unknown number calling

Someone from this number called me on my cell phone.  I don't usually give out that number.  They did not leave a message and I probably won't be calling them back.  This service is pretty helpful.  Way to go.