727-373-XXXX

First two times I called USAA … Note: Website has a big phone security SCAM/Vishing warning… at 1-877-762-7256 (Member Security Advisor Services) the agent “checked records” and said USAA did not call, verified that we did not give out info, and told us to report the number to [email protected]. After further research, entered “PSI” into search box on USAA.com and up pulled all the info about this third party data collector. I called the third time today and this time the agent knew about PSI. I was able to talk with a supervisor and learned that you can opt out of all PSI contact through the INS dept. You may also call to let USAA know about your personal stance on USAA using third party data collection. 1 800 531 USAA (8722). Per USAA.com “You may have been hearing about and possibly receiving robocalls. A robocall occurs when a criminal replicates your financial ins***ution’s automated system and uses the fake system to call you.“It’s also known as vishing, and the goal for criminals is to get your financial and/or personal identifiable information,” says Dave McDermitt, USAA’s chief information security officer. “Please, don’t fall for it.”USAA and other financial ins***utions received notification of robocalls targeting individuals to obtain sensitive information. The call may indicate your bank card or credit card may be blocked or compromised, and asks you to enter your card number, PIN and other sensitive data. If you receive this call, do not respond, and simply **** up. USAA has not been compromised and member information is secure. If you provided any personal identifiable information, alert Member Security Advisor Services at 1-877-762-7256, day or night.Remember, USAA will never contact you requesting your personal information.Visit usaa.com/securitycenter to learn more about security tips and available tools Per USAA.com search for PSI :FAQs: About Professional Surveys, Inc.- Who is PSI? What do they do for USAA? PSI is a data collection agency located in Largo, Fla., that USAA uses to help with auto insurance reviews. PSI has over 30 years of insurance industry survey experience.- How will PSI contact me? You will receive an introductory letter from PSI on USAA’s behalf, explaining that you will be called within the next two weeks to verify information about your current auto policy and for the drivers in your household.If PSI is unable to reach you by phone, they may send a follow-up postcard and a written questionnaire.- If nothing has c****ed on my auto policy, why am I being contacted? We regularly survey a sampling of members, so you may be contacted as often as once a year. The survey information helps us update your policy to be sure we offer you the best services and rates available.- What will they ask me? Why do you need that information? PSI conducts a brief phone survey to ask about the vehicles and drivers in your household, how many miles each vehicle is driven annually and the drivers’ eligibility for discounts. The survey also asks the drivers’ marital status, date of birth and current employer.By verifying that information, we ensure that your policy and premium are accurate.- Will this affect my coverage or premium? It may. We use the information you give PSI to update your policy. That may result in a premium increase, a decrease or no c****e at all.If any information has c****ed, you receive your updated policy paperwork in two to three weeks.- What information will PSI never ask me for? PSI will never ask for your:Social Security number. Personal identification number (PIN). Phone passwords. Credit card or other bank information.We carefully guard your personal information. PSI follows strict security and privacy policies. Be****ured that your member information is protected throughout the process.- What if I have questions about c****es in my policy? You can review policy information anytime by logging on usaa.com. If you’d like to speak to a USAA representative, call us at 1-800-531-USAA (8722).[Note: not mention of how to opt out

THANKS FOR THE INFO! WILL BLOCK THIS NUMBER NOW!

spam

Spammers

Spammers

I have received calls from this number multiple times - they are supposed to be affiliated with USAA. Well how about leaving a voicemail message

PSI contracted out by USAA to collect data however PSI does not have the same legal restrictions as USAA does collecting the data so the information could be used by anyone in the end. Basically USAA wants you to submit to their investigation so they can raise rates for whatever reason.

Its a fishing scam don't answer USAA does not know who they are.

TOTAL F******* SCAM! Do not give any information to these people. I called USAA and got unto about this and****ured me that if they need you they will email stating they need to speak with you. Also, to watch out for emails that state click here to verify information (phising). Also another way to get your information. Plus do not believe the one's that say this number is from USAA. They are apart of the SCAM!

It could be USAA.  I dont give any information out when some one calls.  My opinion is they already know my insurance information.  They do not need to know it a***n.  Its marketing, its for so****ing else, I already get enough junk mail, junk email and spam.  Thank you, no more.

So, get this... USAA is not your friend... They are slimey capitalist pigs... You, reader, do not mater to them in the least... You, reader, are a comodity to be bought and sold... Your purpose in the USAA scheme of things is to add to their wealth... No more, no less... BOHICA... You have been sold!! How was it for you??

We received a letter today from USAA stating that PSI would be contacting us in the next two weeks to "verify information about current drivers in your household and possibly your policy"I went to the USAA website and it pretty much states the same thing.  Here is a link to USAA FAQ on PSI https://www.usaa.com/inet/ent_utils/McStaticP ... hLinkPhrase=PSILast year I received a call from PSI and I explained to them that everything was current. Same automobiles, same drivers (just my wife & I, no kids), same DOBs, same employers, so there was nothing to update.  With that said, I told them if they wished to ask me direct questions and I would verify that the information they have is correct, but I was not comfortable with just telling an unknown person that called me any information that they already have in front of them.  This seemed to cause the PSI rep to pause, then I explained that if they are indeed a representative of USAA then if stands to reason that they would have my information in front of them and they could read off any of my data and I would confirm that it is correct.

I got my letter from USAA/PSI using PSI's Florida address.  Nice one USAA.  What you don't think we check up on what's sent.  Anyway, the letter was dated November 24, received in my mailbox on December 9.  I got my call on November 23 from PSI.  Did someone did not get the memo in the right order?  Hum…  I’m appalled that USSA is even stepping in this and has gone to this extant to raise it’s bottom line.  Several things are happing here.  1) PSI is in business to bolster the profits of insurance companies by supplying them with information that you provide.  Regardless of how trivial you think that is, they will use it to the insurance company’s advantage.   They are in business the gather and sell this information to your insurance carrier to determine their risk management and your policy rate or premium.  2)  PSI is NOT held to the same standards as your insurance carrier is with disseminating data and handling it and privacy issues and who has access to it.  Remember it’s a survey company masquerading as a data mining operation like several previously have posted.  They are in business to market and sell your information to those who want to make money and bolster is bottom line with ****ing out risk!    By providing PSI with information that you may think is trivial is gathering information that’s not available by public record or credit reports.  You can read this all for yourselves by clicking on the link provided below:  http://www.professionalsurveys.com/home.html  3) 99.99% of what the average consumer has given to their insurance company is correct enough to rate and profit.  The remaining percentage are just ****** people that ***dle through life in the blind and are careless with their finances.  I should know when I c****e my habits, wife or children on my policy.  I have the same vehicles, wife and children.  Nothing has c****ed.  If you feel like you need to comply just do the deed and see what comes back to haunt you.  It’s like Facebook, once you hand it over it’s out there for all to see and make commit on!!!

I got my letter from USAA/PSI using PSI's Florida address.  Nice one USAA.  What you don't think we check up on what's sent.  Anyway, the letter was dated November 24, received in my mailbox on December 9.  I got my call on November 23 from PSI.  Did someone did not get the memo in the right order?  Hum…  I’m appalled that USAA is even stepping in this and has gone to this extant to raise it’s bottom line.  Several things are happing here.  1) PSI is in business to bolster the profits of insurance companies by supplying them with information that you provide.  Regardless of how trivial you think that is, they will use it to the insurance company’s advantage.   They are in business the gather and sell this information to your insurance carrier to determine their risk management and your policy rate or premium.  2)  PSI is NOT held to the same standards as your insurance carrier is with disseminating data and handling it and privacy issues and who has access to it.  Remember it’s a survey company masquerading as a data mining operation like several previously have posted.  They are in business to market and sell your information to those who want to make money and bolster is bottom line with ****ing out risk!    By providing PSI with information that you may think is trivial is gathering information that’s not available by public record or credit reports.  You can read this all for yourselves by clicking on the link provided below:  http://www.professionalsurveys.com/home.html  3) 99.99% of what the average consumer has given to their insurance company is correct enough to rate and profit.  The remaining percentage are just ****** people that ***dle through life in the blind and are careless with their finances.  I should know when I c****e my habits, wife or children on my policy.  I have the same vehicles, wife and children.  Nothing has c****ed.  If you feel like you need to comply just do the deed and see what comes back to haunt you.  It’s like Facebook, once you hand it over it’s out there for all to see and make commit on!!!